If you contact us via the contact form on the website or by email, your data will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent.
We use the following data when you contract with us
Master data: first and last name, full address, all contact information (e.g. e-mail address, telephone number), information on the nature and content of our contractual relationship.
Other personal data that you or third parties provide to us with your consent or otherwise in the initiation of the contract, during the contractual relationship (e.g. to issue a guest card) or to fulfill legal obligations: date of birth or age, marital status, sex, occupation, Identification data, bank details, subscription or representation authorization, contractual commitment, notice / cancellation deadlines or other information about yourself that you have given us.
The protection of your data is important to us. Even if we use the order processor (company Feratel – guest directory according to Austrian Legal Act § 19 MeldeV), we make sure that the order processing takes place within the European Union.
Under the Austrian Reporting Act, you are required to register with us using the data specified in § 5 and § 10 of the Registration Act. This applies to the following data: name, date of birth, gender, nationality, country of origin, address including postal code and – for foreign guests – type, number, showroom and issuing authority of a travel document as well as the date of arrival and departure.
Disclosure of data
The data categories “Arrival”, “Departure” linked to the country of origin are forwarded to the municipality in which our accommodation is located in accordance with § 6 Tourism Statistics Regulation. The Tourist Board Brixen im Thale, to which we belong, and / or the municipality also has aggregated data on the total number of overnight stays and persons obliged to pay the residence tax. This is done on the basis of § 9 “Tiroler Aufenthaltsabgabenegesetz”.
Legal basis of processing
The processing in accordance with points 1.1 to 1.3 above is based on Art. 6 para. 1 lit. c DSGVO (fulfillment of legal obligation).
Additional data transmission to tourist office / municipality
In addition, we forward your postal code and year of birth (in pseudonymised or anonymised form) to our community and our tourist office for statistical purposes to compile and evaluate the source and age statistics of the tourist board. This transfer is based on Art. 6 (1) lit e (task in the public interest) and lit f (predominant legitimate interests) GDPR. On the other hand, they may appeal at any time for reasons arising from their particular situation (Article 21 (1) GDPR).
You have the opportunity to use a guest card. The guest card grants you benefits and / or benefits at various companies in the region (for example, reduced entry fees). The guest card is valid for the period of your stay with us.
The guest card will be issued and issued by the accommodation provider only at your request. Depending on the guest card system used by the TVB and / or the accommodation provider, it will be issued either in the form of an electronically generated guest card, a guest card created by hand or the punch-through form of the registration form.
For both the electronically generated and the manually created guest card, the following personal data will be processed, which will be determined from the registration data (see point 1 above): first name, surname, date of birth and length of stay (arrival / departure), country of origin, postal code.
If the guest card is issued in the form of the “registration form”, it contains the content according to § 5 in conjunction with § 9 Registration Act (see above point “Reporting data” 1.1). In this case, no electronic processing for purposes of the guest card.
When using the guest card, the following personal data are also processed: data on the usage cycle of the respective card, use of services, bookings, transaction logging, billing data, reference to the registration data and the accommodation provider.
The data are necessary to determine the identity of the guest and the period of validity of the guest card at the respective service provider and to allow the billing of benefits between service providers, the TVB and, if necessary, the accommodation providers.Registration of processing
The processing of the data for purposes of the guest card is carried out either on the basis of your consent (Art. 6 para 1 lit a DSGVO) or, if the guest card is part of the provision of services within the scope of the accommodation contract, for the purpose of fulfilling the contract (Art. 6 para 1 lit b DSGVO ).
A consent can be revoked at any time verbally from the accommodation provider or in writing to the e-mail address email@example.com. Operation of the guest card system
The guest card system is operated by the local tourist board (“TVB”). Also involved are local tourist accommodation and local businesses (“service providers”). The data, which are processed for the guest card, are deleted after 48 months.Receiver of the data
The data processed for the purposes of the guest card is provided to the local TVB for billing purposes to the service providers and / or accommodation establishments. The individual service providers, who grant reduced benefits on the basis of the guest card, will also receive the data as far as they use these guest card services. You must show the respective guest card on which the data are displayed to the service provider to claim benefits and thus disclose yourself. The entrepreneur then checks, usually by reading the barcode on the guest card and by transmitting the barcode data to our IT processor, if it is (still) valid. Personal data are also transmitted to the entrepreneur, especially your identity data (to verify the identity and date of birth). If the guest card is issued in the form of the Guest card, it checks the validity on the basis of the punch of the Guest card.
Other processing of your data
Basically, we only process those data which are absolutely necessary for the conclusion of the contract or for the fulfillment of the contract.
If you have also given us the appropriate consent, we will process your data in such a way that we will provide you with information about our services until further notice. In doing so, we use the following communication channels, if you have named them: telephone, e-mail, SMS, post or social media channels.
Your master data and other personal data are deleted if they are no longer necessary for the fulfillment of the purpose for which they were stored – generally after 7 (seven) years – or if the storage becomes inadmissible for legal reasons. Instead of a deletion, anonymization of the data can be made, which means that any personal reference is irretrievably removed.
You may exercise the following rights with regard to the processing of your data
In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and opposition. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority. In Austria, this is the data protection authority.
Confirmation of your identity
To protect your rights and your privacy, we are entitled to request proof of identity in case of doubt.
Rights in excess of fee
If you claim that one of these rights is manifestly unfounded or particularly frequent, we are entitled to demand a reasonable processing fee or refuse to process the application.
Duty to participate
Within the scope of obligations to cooperate we are obliged to provide data according to the Austrian legal regulations on request.